Shipping and Returns

Domestic Shipping

Shipping is FREE for orders that are valued at $70 or more.

We ship all our items by Australia Post. Our goods are carefully packed for their journey to make sure they arrive in good condition.

Shipping of orders within Australia: $10.00 for orders of value up to and including $69.95.  Order of $70 or more, shipping is free

Delivery times are 3-5 business days from the time of order – if your item(s) are in stock. If your order is placed before 11am, and is in stock – your delivery will ship that day (weekend orders will ship Monday mornings). If item(s) are not in stock, you will be notified by email or phone with an approximate time frame for delivery. A dispatch confirmation email/phone call will be made once your order has shipped.

 

International Shipping

We ship all our items by Australia Post. All our goods are carefully packed for their journey to make sure they arrive in good condition.

  • New Zealand: 1 to 3 books : $15; > 4 books: $15 + $2 per book; Orders over $150 (AUD) are free!
  • Rest of the World: We will contact you with a quote.

 

Returns

The Mustard Seed Bookshop has a 7-day return policy from receipt date.

Return of Faulty Goods

Goods that are faulty can be exchanged with The Mustard Seed Bookshop within 7 days. The Mustard Seed Bookshop will pay all associated shipping costs. To exchange products, the goods must be returned in their original condition. Goods that have been opened or goods sold on a “no return basis” cannot be returned, unless faulty.

Procedure for returning Goods

Please contact us to arrange the return of faulty items. The Mustard Seed Bookshop accepts no responsibility for loss or damage occurring in transit on return to us. Returns take approximately 7 days to process from the date of receipt of goods by The Mustard Seed Bookshop/. If this is not the case and returns take longer than 7 days, we will contact we will keep you informed.

Please contact us on 02 9307 8350 or email bookshop@mustardseed.org.au should you have further questions regarding any returns.